Return and Refund Policy – MyWillio

At MyWillio, we want you to feel confident when shopping with us. Our Return and Refund Policy is designed to make the process simple and stress free. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within thirty days from the date your order was delivered. To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are used, damaged, or missing parts that are not the result of our error may not be eligible for a refund.

Non-Returnable Items

Some items cannot be returned due to hygiene, health, or safety reasons. These include intimate apparel, perishable goods, and personal care products. Digital items and gift cards are also non-returnable.

Refunds

When we receive and inspect your returned product, we will notify you by email. If your return is approved, a refund will be issued to your original payment method. Refunds are usually completed within five to ten business days depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team. We will process the exchange once the original item has been returned in acceptable condition.

Shipping for Returns

Customers are responsible for the cost of return shipping unless the item was defective, damaged upon arrival, or incorrect. In those cases, MyWillio will cover the cost of return shipping. We recommend using a shipping service with tracking to ensure your return is delivered safely.

How to Start a Return

To begin a return, please contact our customer support team at support@mywillio.com. Provide your order number and details about the product you wish to return. Our team will guide you through the return process.

Questions

If you have any questions about our Return and Refund Policy, please contact us at support@mywillio.com.