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Store Policies

Payments

• We currently accept secure PayPal payments.

• You can pay using your PayPal balance, debit card, or credit card through PayPal checkout.

• A PayPal account is not required — you can check out as a guest using any major credit or debit card.

• All transactions are encrypted and 100% secure.

Shipping & Delivery

• Orders are processed within 2–3 business days after payment.

• Standard delivery typically takes 7–14 business days, depending on your location.

• Once your order has shipped, you will receive an email with tracking information.

• Please ensure your shipping address and phone number are correct at checkout.

• We are not responsible for delays due to customs or carrier issues, but we will assist in tracking your package if needed.

Returns & Exchanges

Your satisfaction matters to us. If there’s any issue with your order, we’ll work with you to make it right.

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

• Items must be unworn, unwashed, and in original condition to be eligible for a return or exchange.

• Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

• Refunds will be issued to the original payment method once the return is processed.

Customer Support

We’re here to help! If you have any questions about your order, shipping, or products, our support team is available.

Email us at: support@mywillio.com
We aim to respond to all inquiries within 24 hours (Mon–Fri).